Questions, answered.
Sizing, shipping, returns and how to keep your pair fresh. Can’t find it? Message us and a real person will reply.
Sizing & fit
How do Puffies fit?
Every size covers a range, like W 7–8 / M 6–7. If you’re on the line, size down for a snug fit or up for more room.
Not sure about your size?
Check the size guide before you order, or message us with your usual size and we’ll help you pick.
Care & materials
Are they waterproof?
Yes. The Puffy Slide is 100% waterproof EVA foam, so it’s made for showers, pools, beaches and rainy days.
How do I clean them?
Rinse them with mild soap and water, then let them air dry out of direct sun. Avoid the dryer and very hot water, which can warp the foam.
Shipping
How long does shipping take?
Shipping is free on every US order. Orders ship from our US warehouse and arrive in 3 to 8 business days.
Do you ship outside the US?
We ship to addresses in the 50 US states and Washington, DC. We don’t ship to US territories (like Puerto Rico or Guam) or military (APO/FPO) addresses.
Returns
What’s your return policy?
Returns are handled under our refund policy, which you can read in full on the refund policy page. Questions about an order? Message us and we’ll help.